Where we deliver
We focus on making everyday products available to online shoppers, with a particular emphasis on U.S. orders. The destinations we can serve depend on the product and its fulfillment partner. Enter a delivery address at checkout to see whether that item can ship to your location.
If an order cannot be fulfilled to the selected destination, we will contact you about the available options.
Order processing
Orders are reviewed and passed to the appropriate fulfillment partner after checkout and any required verification. The preparation period depends on the product, stock status, and supplier.
Shipping time estimates
Transit times depend on the item, carrier, service level, and destination. Any shipping estimate shown at checkout, on the product page, or in your order update is an estimate unless specifically stated otherwise.
Carrier delays, weather, address issues, customs checks, and peak periods can affect actual arrival dates. If we learn of a material delay, we will communicate available next steps as required by law.
Shipping costs and free shipping
Delivery charges depend on the products in your cart, destination, and available shipping methods. Any charge is displayed at checkout before an order is placed.
Separate packages and suppliers
Some products are dispatched directly by different fulfillment partners. That means an order containing several items might arrive in two or more packages, sometimes on different days. When tracking becomes available, the order details may show multiple shipments.
Tracking your order
After dispatch, any carrier tracking details supplied by the fulfillment partner can be shared in your order updates or shipping email. You can also review My Orders if you purchased through an account. Tracking updates may take some time to appear after a parcel is handed over.
Delivery addresses and changes
Double-check your address and phone number before submitting your order. If you notice an error, contact us promptly. Address changes are not always possible once the order has entered fulfillment.
International duties and taxes
When international delivery is available, the destination country may impose import duties, taxes, or customs fees. Any such charges and who is responsible for them should be disclosed at checkout or before ordering, consistent with the shipping method and applicable law.
Late, missing, or damaged deliveries
If your shipment is unusually late, shown as delivered but not received, or arrives damaged, please contact us with the order number and any tracking details. We will help investigate with the relevant fulfillment partner or carrier and work toward a resolution consistent with our Refund Policy and applicable consumer law.